Elements and Performance Criteria
- Engage customer and identify potential sale
- Welcoming customer environment is maintained and customer is approached in a timely and professional manner according to workplace procedures
- Appropriate interpersonal skills are used to engage the customer
- Customer needs and expectations for specific products and services are identified through questioning and active listening
- Present and demonstrate product or service to customer
- Product or service options that best meet customer needs are selected
- Product or service features, functions and accessories are explained and demonstrated, eliciting customer interaction
- Customers are given the opportunity, if appropriate, to test or trial the product or service
- Customers are assisted to identify their preferred option
- Obtain customer agreement to purchase product or service
- Complete transaction and customer follow-up procedures
- Product or service transaction is supplied or delivered to customer according to supplier specifications and workplace delivery procedures
- Customer satisfaction is determined and remedial action is taken as required to maximise repeat business or referral opportunities
- Opportunities for value adding or repeat sales are identified and follow-up action is taken as required
- Customer records are completed and plans are developed for follow-up of potential new sales of products and services
- Engage customer and identify potential sale
- Welcoming customer environment is maintained and customer is approached in a timely and professional manner according to workplace procedures
- Appropriate interpersonal skills are used to engage the customer
- Customer needs and expectations for specific products and services are identified through questioning and active listening
- Present and demonstrate product or service to customer
- Product or service options that best meet customer needs are selected
- Product or service features, functions and accessories are explained and demonstrated, eliciting customer interaction
- Customers are given the opportunity, if appropriate, to test or trial the product or service
- Customers are assisted to identify their preferred option
- Obtain customer agreement to purchase product or service
- Complete transaction and customer follow-up procedures
- Product or service transaction is supplied or delivered to customer according to supplier specifications and workplace delivery procedures
- Customer satisfaction is determined and remedial action is taken as required to maximise repeat business or referral opportunities
- Opportunities for value adding or repeat sales are identified and follow-up action is taken as required
- Customer records are completed and plans are developed for follow-up of potential new sales of products and services